How Can Oversight Make Government More User-Friendly?

New webinar series now online!

Panel 1: Using Oversight to Encourage, Not Hinder, User-Friendly Government Efforts in the Digital Age

In the first part of our panel series, we explore the fundamental challenges of governance and legislative oversight in an increasingly digital world. Special guests are Jennifer Pahlka, author of Recording America, Representative Jeff Johnson from the South Carolina legislature, and Michael Brennan from Detroit’s own Civilla discussing their efforts to bring a user-centric approach to government programs and oversight.

Panel 2: Improving User Experience with Government Programs While Fighting Fraud, Waste, and Abuse

In the 2nd part of our panel series, we hosted a conversation about government program design and the tension between maximizing user accessibility and ensuring program integrity and security. Special guests include: Jennifer Pahlka, author of Recording America; Michele Evermore, former deputy director of the Department of Labor Office of Unemployment Insurance Modernization; Michael E. Horowitz, Inspector General, U.S. Dept. of Justice, and Chair, Pandemic Response Accountability Committee; and James Kaufman, Alaska State Senator, who discussed the challenges of facilitating access to government services and benefits while minimizing waste, fraud, and abuse.